Confessions of a Fugitive Mind
January 19, 2006
Kickin' Butt
With all the moving and shaking happening at work, we fell way behind in our maintenance queue. At one point early last week we still had tickets waiting from before break. That's a long time for a queue that usually has nothing more than two business days old sitting in it. Amy and I were so busy working on large, high priority projects that we didn't have time to make much of a dent in maintenance. By Monday we had just over 80 tickets in the queue. We were adding tickets faster than we could resolve them. But thanks to some butt kicking by my student staff, I'm proud to say that we're down to 36 tickets. What's better, they're almost all new since Monday. Maybe now I can start to feel like we're on top of things again. Well, mostly. We're still living out of boxes up here.
Posted by criminal at January 19, 2006 03:55 PM