Confessions of a Fugitive Mind
February 28, 2006
Giving Good Phone
I placed my first support call to a publisher today. She left a message saying she wasn't able to log in. So I referenced the account number she gave and noticed that her name didn't match the listed contact. I figured she was using the wrong number, so I called her back and tried to get to the bottom of it. Turns out, she did have the wrong number.
The wrong phone number that is. She was trying to reach some other company with a Web site name similar to ours. By sheer serendipity, she happened to be in the market for advertising (both on the site she's launching later this month and for it) so I was able to tell her a little bit about what we do. It all made for an interesting first call, and I'm proud to say that I think I handled it fairly well.
Posted by criminal at February 28, 2006 03:51 PM
Comments
Wow, that's a great experience for your first Publisher call! I don't remember my very first call, but I recall some real gems from my first year in Publisher Services.
Posted by: Gillian at February 28, 2006 05:42 PM